• Grievances & Complaints

    Grievances are filed by employees. Policy DGBA (Local) references the procedure for filing a grievance.

    Complaints are filed by parents and/or students. Policy FNG (Local) references the procedures for filing a complaint.

    Public Complaints regarding the district’s policies, procedures, or operations are referenced in policy GF (Local).

    Procedures for Grievances and Complaints

    The First Step:

    Whenever possible, grievances or complaints should be addressed and resolved at the lowest appropriate administrative level.

    Informal Resolution:

    From the date the grievant/complainant knew or should have known of the concern, there is a 15-day period during which the grievant/complainant must inform the employee’s supervisor/principal of the concern and attempt an informal resolution. If there is no informal resolution after 15 days, no later than the 15th day from the date the grievant/complainant knew or should have known of the concern, the grievance/complaint must be filed. If the grievance/complaint is filed after the 15th day, it is untimely and shall be considered concluded.

    Level I Immediate Supervisor/Principal:

    Complaint forms must be filed within 15 days of the date the employee/student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and with the lowest level administrator who has the authority to remedy the alleged problem.

    Level II Superintendent’s Designee:

    The employee/complainant may appeal the Level I decision by filing an appeal with the Superintendent or Superintendent’s designee within ten days after the receipt of the response at Level I.

    Final Step:

    Level III Board of Trustees:

    The employee/complainant may appeal the Level II decision to the Board at the next available regularly scheduled Board meeting by filing a Level III appeal within ten days after receipt of the Level II response.

    Complaints and Grievances may be submitted to the Human Resources department via:

    Email:  hr@taylorisd.org

    Fax:  (512) 365-3800

    Mail/In Person:
    Taylor ISD Administration
    3101 N. Main Street, Suite 104
    Taylor, TX  76574